Moving Home?

There are many factors that are taken into consideration when calculating
the price: Distance, size of vehicle, ease of access, size of crew and
packing are just some of the obvious ones. Always try to get your property
viewed to avoid any doubts, getting a quote over the phone can work for
smaller jobs but is nowhere near as reliable as a home survey for a
complete house move. Make sure you have a quote in writing. Try to avoid
being given only estimates by other companies as the initial cost may seem
low but the final bill may be much larger than you expected.

We have 5 star reviews on all platforms, have 20 years experience, 1000’s
of satisfied customers and are trusted and utilised regularly by local
authorities, housing associations, the NHS and many local businesses. We
pride ourselves in our great reputation.

There are several factors that affect the time it takes to complete a
removal. The obvious ones are the amount of goods and the distance they
are moving. Some may be less obvious but are just as important. Simple
things like having to park ten feet further from your house due to parked
cars or adverse weather conditions can severely change the time it takes to
load or unload.

If a house sale and purchase is involved as opposed to rental and you are part of a chain then it’s generally expected that you will vacate the property by between midday and 1pm. Therefore we will always start at a time that comfortably sees us loaded and away by midday to prevent holding up the chain. If not part of a chain we can start as early as you are comfortable with.

We have a range of sizes. For complete home moves the size of the van is
decided by our staff based on a survey of your home. It is our
responsibility to get this right . But it is very important that you show the
surveyor all parts of the property and give accurate information on anything
they can’t see on the day such as loft contents or any items that maybe
added before removal day.. Always use a company with experience and a
good reputation to ensure that they will. Some companies may charge you
extra if the vehicle provided is not adequate and they have to call for
another vehicle or come back later in the day to collect extra items.

The size of the removal crew is decided by our staff based on the
information we have and is usually between two and four men. The
decision depends on the amount of goods to move and the overall
schedule for your move. We will be responsible for allocating enough staff
for your move.

We stock all types of good quality boxes and packaging such as bubble-
wrap, paper-wrap, tape, hanging boxes, bottle boxes, and much more. We
can either include within the quotation or you can purchase separately. We
can drop the packaging off to you once a small deposit has been paid and
can even collect the boxes once you have finished unpacking.

Yes we can supply all customers with a home removals guide to packing,
moving checklist and removal day checklist. These can be emailed or
posted to you. Moving can be stressful and these brief guides can be very
useful in minimising that stress.

Phone around until you find a company who you feel comfortable with. How
many you get is up to you. Just be aware of companies that won’t come out
to see you, who only provide an estimate or won’t give you a quote in
writing. Don’t ever feel pressured into paying a deposit until you are ready.
Be careful when it comes to basic terms. Quotes that appear too cheap
may have very strict terms on waiting times and other hidden costs that

mean the final bill can be much higher than expected. We aim to be
transparent with our pricing and as flexible with our terms as is possible.

Once you have a removal date we take a 20% deposit to confirm the
booking and reserve the date for you. This deposit is transferable to other
date providing we get between 3-5 days notice (depending on price
bracket), and that we have availability on the revised date. The balance is
to be paid in full on completion of the job on the day. We don’t offer credit
unless previously agreed. Deposit and the balance can be paid by cash,
cheque, BACS or paypal.

Yes. All our staff are trained to not leave a job until all furniture is placed in the desired positions in the rooms. If you label all the boxes they too will be placed in the correct rooms. Be wary of any company that does not offer
this.

Generally any flammable liquids or gases however they are contained
cannot be submitted for removal or storage. Bricks, slabs or building
materials cannot be transported due to weight unless previously agreed.
Paint and oil cannot be transported or stored either due to the high risk of
damage to your goods and our vehicles should they leak. We cannot
remove or store fresh food stuffs. There are other items that cannot be
stored or moved, like firearms, ammunition and drugs. For a full and
detailed list of exclusions, request and read the full terms and conditions.

Household Removals and storage are usually confirmed and booked
between 7-14 days before the expected move takes place. Although we
may take a provisional booking much further in advance if certain
conditions apply. Please always try to give as much notice as possible and
in return we will try to be as flexible as possible. Do not fully book your
removal until you are sure everything is in place with the sale and purchase
of your house. One point we can’t stress enough…. Always, always try to
insist on a gap of at least a week to 10 days between exchange and
completion. Having the two close together means you are much more likely

to have something go wrong last minute when it’s too late to change your
removal booking.

We cover the whole of the UK and most of Europe.

As long as there are no heavy or breakable items left in drawers then it is
usually ok to leave them full. Some types of furniture like self assembly
units don’t travel well and it is advised that you empty these completely. As
long as the furniture itself is sturdy then items like clothing and bedding can
and should be left in.

Of course, as standard your goods will be insured to £30k. This can be
modified if needed. Your goods are insured while being loaded and
unloaded and while in transit. We also have substantial public liability and
employer liability insurance. If you require more information on our
insurance and what covered and what is not then feel free to call us.

Yes we have a great ‘Man & Van’ service available. Please see the Man &
Van page for full details.

For the least stressful moving experience we can provide a full
comprehensive packing service of the entire property. Or maybe you just
want a room or two packed or maybe just pictures, mirrors and tv’s. No
problem, we can tailor our packing quote around your exact requirements.
Please see you packing page for more details.

Yes, we need to know in advance though. You will be asked about this and
the furniture assessed during the home survey.

Yes, anything we take apart we can put back together for you. We don’t put
furniture together that we have not taken apart unless previously agreed.

Yes, we cover the high transit parts of the property with floor protectors
where required. Is its wet outside then we increase the amount of floor area
that we cover. Flooring is not covered by any removal insurance though.